Return & Refund Policy
We offer a 30-day return policy from the day you receive your order.
This includes and extends your statutory right of withdrawal under EU consumer law, which guarantees a minimum of 14 days.
Return conditions
To be eligible for a return:
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Items must be unused and unworn
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Shoes must be returned in their original shoebox
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The shoebox must be placed inside a protective outer box
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The return must be initiated within 30 days of delivery
We reserve the right to refuse returns that do not meet these conditions.
Return shipping costs
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Return shipping is paid by the customer and the amount is withdrawn from refund of original payment once products have been returned.
| Country | Return shipping cost |
|---|---|
| Denmark | 45 DKK |
| Sweden | 49 SEK |
| Norway | 99 NOK |
| Switzerland | 8.00 CHF |
| Poland | 29.00 PLN |
| Czech Republic | 175 CZK |
|
EU |
7.00 EUR |
Refunds
Once we receive and inspect your return, we will notify you by email.
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Approved refunds are issued to the original payment method with cost of return deducted
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Original shipping costs are not refunded
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Refunds are processed within 14 days of receiving the returned item, in accordance with EU law
Exchanges
We do not offer direct exchanges at this time.
If you would like a different size or model, please place a new order and return the original item.
How to Start a Return
To initiate a return, please contact us at: hello@tinydancers.co
Please include:
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Your order number
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The item(s) you wish to return
We will provide return instructions.
Faulty or Incorrect Items
If you receive a faulty item or the wrong product, please contact us as soon as possible.
In these cases, we will of course cover the return shipping cost and resolve the issue promptly.